Shipping policy

Da Doll Co. Shipping & Store Policy πŸ’•πŸŽ€

Thank you for shopping with Da Doll Co.! πŸ’Ž

1. Processing & Shipping

Orders are processed within 1–3 business days, excluding weekends and holidays. Once your order ships, you will receive an email with tracking information.

2. Shipping Issues & Carrier Responsibility πŸ“¦

Once your package is handed over to USPS or the applicable shipping carrier, the carrier handles delivery and transit. We cannot guarantee delivery dates or prevent carrier delays.

If your package is delayed, lost, damaged during transit, or marked as delivered but not received, please contact the carrier first using your tracking number. Then contact us at contactdadollco@gmail.com with your order number, tracking number, and any relevant information so we can review the issue and assist where possible.

For missing packages, check your mailbox, delivery location, household members, and designated safe areas. Da Doll Co. will address any responsibilities that apply under applicable law.

3. Damaged or Incorrect Orders

Keep all packaging and items, and report shipping damage to the carrier first. Contact Da Doll Co. within 48 hours of delivery, when possible, at contactdadollco@gmail.com. Include your order number and clear photos of the package and item(s).

If your order is defective or incorrect, contact us so we can review the issue and determine an appropriate resolution.

4. Returns, Exchanges & Refunds

All sales are final. We do not accept returns or exchanges or offer refunds for change of mind, buyer’s remorse, or incorrect item selection. This policy does not exclude any remedy required by applicable law.

5. Address Changes

Please verify your shipping address before checkout. Address changes after an order is placed cannot be guaranteed.

6. Payment Disputes & Fraudulent Claims

By placing an order, you confirm that you are authorized to use the payment method provided.

Da Doll Co. may review order records, tracking information, proof of delivery, and customer communications when investigating missing-package reports or payment disputes.

Da Doll Co. reserves the right to document and challenge suspected fraudulent claims using order records, tracking information, proof of delivery, and other relevant evidence. Where there is evidence of intentional fraud, Da Doll Co. may report the matter to the appropriate authorities or pursue any legal remedies available under applicable law.

Customers retain their legal rights to dispute unauthorized or incorrect charges.

7. Policy Acknowledgment

By placing an order, you acknowledge that you have had the opportunity to review our shipping, delivery, and return policies. This acknowledgment does not waive any rights that cannot legally be waived.

8. Contact Us πŸ’Œ

For questions or order concerns, contact contactdadollco@gmail.com.

Thank you for supporting Da Doll Co.! πŸ’ŽπŸ’•